I haven't gotten my eyes done yet but I have to give them 5 stars anyway for letting me reschedule twice, the second time I called them rather late and I can still use my deposit when I reschedule. So far the customer service has been outstanding, and my initial consult with Mercedes was amazing. She made me feel at ease about the process, since this is all new to me. I will update my review as soon as I get them done. I can't wait!